Become a customer

• A private person for his/her own personal needs;
• A private person (attorney-in-fact) acting under a power of attorney certified by a notary – for the benefit of another person (principal). This service is only available in bank branches.

You will need to identify yourself with a Smart-ID or Mobile-ID, as well as provide photos of your identity document and take a selfie. You will be asked to fill in a Know Your Customer Form and sign it with an electronic signature.

• We will inform you of the next steps within 1 working day of your application;
• If you have provided all the details when completing your application, you will receive a notification from the Bank at the e-mail address you provided when completing your application to sign the agreement documents;
• Once you have signed the agreement, you will receive a notification to start using our services.

You will be contacted on the contact details you have provided for further information in the event of a rejection of your application.

You can become a customer of our bank online by clicking on the following link - Become a customer

• Transfer money in euro and foreign currency to other bank accounts;
• Make recurring payments;
• Use the e-invoice service;
• Pay utility bills and make payments for other services;
• Receive money in euro and foreign currency from other banks;
• Deposit and withdraw cash;
• Make a deposit;
• Buy, sell foreign currency;
• Cash bearer cheques;
• Get consumer and mortgage loans;
• Perform other financial transactions.

You can manage your bank accounts using online banking, the mobile app or by visiting your nearest bank branch.

The bank account switch service offers an option to transfer your existing payment services and account balance from other banks to Urbo.

How do I switch accounts?

• Open an account with Urbo Bankas. You can do this at a branch or online.
• Fill in the account switch request form and familiarise yourself in advance with all the terms and conditions of switching your account (please note that the service will be completed not later than within 13 working days from the date of the request, but you can specify a later date for the account switch).
• Start using all the services provided by Urbo Bankas conveniently, and we will initiate the transfer of the specified payment services and account balance, as well as the closure of the account, upon your request.

You can switch recurring transfers and account balances, as well as receive information on recurring receipts, e-invoice requests and e-invoice automatic debit transactions.